Different addresses of recipients are different orders. Each envelope is paid by the customer
separately, depending on the weight and additional services (delivery to the door). If the customer
has several envelopes for one address, then we count the total weight and consider it as a single
order, but only if the envelopes are brought to us all together. If the envelopes were brought on
different days, it is considered as different orders.

It is impossible to bring a cargo to us without a prepayment. If you want to give your
luggage for storage - the price is upon request.

We do the packaging ourselves. Also we check the presence of prohibited items for transportation.
IMPORTANT! It is necessary to sign your package "From whom - Name Surname and contact
number, For whom - Name Surname and contact number and a list of what is in your package.

Door-to-door delivery is possible;
in Moscow: within the Boulevard Ring
from 15 Euros, Garden Ring from 17 Euros,
within the Moscow Ring Road from 19
Euros, beyond the Moscow Ring Road
from 30 Euros.
In Cyprus: within Limassol – from 15 Euros,
Paphos and Larnaca – from 60 Euros,
Nicosia – from 90 Euros; the final cost will be specified individually.

After arriving at the destination, we send a message with all pick up information. As usual, after
arrival, we distribute all parcels during the first two days. In Moscow – station Rechnoy vokzal
1st exit 8 minute, 41bldg4 Festivalnaya Street. In Cyprus - Aiolou 8, Kokkonis building Block F,
4041 Germasogia.

The parcel will be stored until you can pick it up, the first three days of storage are included
in the price. After the expiration of three days - 10 euros per day. Please note that if you do
not pick up the parcel at the declared day and location, it can be moved to more distant
locations for storage.

It is possible, but the cost of the courier delivery will not be refunded, because
delivery logistics is building when we get your parcel, and changing the method
leads to significant inconvenience.

It is possible, but because of the difficulties, it is paid separately and discussed in advance.

All parcels from Cyprus arrive in Moscow. We can send your parcel to another city in Russia or
neighboring countries by Russian postal services (SDEK, Russian Post, Pony Express, etc.)
The service is paid - 35 euros(depends on weight, volume and courier service tariffs). Attention, the
cost of delivery of the postal service is paid by the client separately, according to the tariffs of the
postal service.
IMPORTANT! After sending your package by the postal service, we are not responsible for the
delivery process.

Yes, the cost starts from 15 euros to the main order. The total cost depends on the volume,
weight and value of the parcel.

We carry all documents in hand luggage. If documents are more than 10+ kg, then we won’t be able to
take it in hand luggage, according to the rules of the airlines. In this case, the luggage will have to be
handed over, the responsibility is on the airline. Cases of luggage lost can happen and in this situation
we make a claim to airline and do our best to find out its location and return it as soon as possible. But
we are not responsible for the safety of the contents, because this happened through the fault of the
airlines.

1. IIf the cancellation of our services was made a week before the expected date of departure, then a
penalty in the amount of 20% of the order value will be charged, if it was made a 3 days before – 50%, if
it was made 1 day before or in the day of departure, then 100% will be charged.
2. If the cancellation of services is made after the purchase of tickets to the country of destination, then
only we send the parcel. Or you pay a penalty in the amount of 100% of the cost of the service.

It is the "Individual courier" service. We deliver parcels worldwide.
Our service can be ordered according to your request in any direction, on the desired date!
The cost consists of the following parameters:
1. The cost of the service is from 700 euros (depends on the complexity of the order);
2. The cost of the round-trip flight;
3. Living expenses if there are long layovers;
4. Courier’s per diem;
5. Taxi;
6. Visas, PCR and other necessary expenses for the flight;
7. We deposit at least 500 euros for unforeseen events (this is a refundable amount, if it does
not happen, we return it to the client).
8. Urgent order – from 400 Euros.
IMPORTANT: the exact calculation for such an application, according to our experience, is at

Yes! Alena is a certified Personal shopper and has a professional education as a stylist and
designer (graduated from Florence University of Arts, Florence, Italy in 2014). She also graduated
from Cafa Formations School, Bordeaux, 2018-2019 and has a Sommelier Advisor certificate.
Therefore, she will professionally select exclusive and rare items for you, wine, clothes, bags,
furniture, home decorations and much more!Personal shopper service costs from €150; the total
amount is the sum of the purchase price and the cost of the personal shopper service + 20% of
the purchase price. IMPORTANT! 100% prepayment.

We can pay for your goods in an other currency than the currency of the transfer for the purchase,
but in this case we calculate at the agency's internal rate. The current rate is indicated in the price
list of the agency, and also will be charged a transaction fee from 10% of the order.

Yes, we can buy the necessary medicines for you - this is a paid service, depending on the
complexity of the order and the search for medicines. If it is a trip to one pharmacy – 15 euros, if 3
or more pharmacies - then from 15 euros for each (depending on where each is located). If this is
a search, the cost is on request, depending on the complexity of the order.
IMPORTANT! All medications are taken by prior arrangement. If you need more than 5 packs
of one medicine, it is desirable that our courier has a certificate or a doctor's prescription with
a seal for customs clearance. All parcels with medicines are sent in the order of receipt and
payment. We do not take more than 4 packages of medicines on one flight.
IMPORTANT! medicines may be confiscated at customs, at the discretion of the customs
officer. Purchase of medicines after 100% prepayment.

Yes! The price in such cases is determined separately. We will ensure complete
confidentiality and provide a receipt upon request.

We are a concierge company providing wide range of services . Air / Private
courier service is one of our most popular. Our company is officially registered in
Moscow and Cyprus. All parcels are collected at a private address in Moscow and
Cyprus. If you need reporting documents, an invoice and a check, we will write it.